Hey guys,

I just placed an order with Pacific Grass on Saturday. I've ordered there a bunch of times before and I've always been satisfied but this time I'm pulling my hair out...

Order was placed Saturday evening. I sent an etransfer immediately according to their instructions. Within an hour I received an email from my bank that the e transfer was accepted. I also received an email from Pacific Grass saying they accepted my payment.

Sunday they email me again saying payment has not been received, but since I knew it went through already I ignored this.

Monday they emailed again asking me to cancel/resend the e transfer since they did not accept payment. Since the transfer has gone through already I cannot cancel it. I contacted them through their chat and I was told that they accepted payment but then payment failed. I've asked for more info but that is all they can tell me. They won't ship my order until I pay for a second time. They claim that they didn't get the money and I will be getting it back.. but according to my bank the transfer has been accepted and therefore can't be reversed. I want to give them the benefit of the doubt but this doesn't seem right at all. Is it even possible they don't have the money if the e transfer was accepted? Anyone have any issues like this before?

Thanks

I've never encountered an issue like this one. Did they change their payment address perhaps?

Try to go in your bank and cancel the transfer. It happened to me that RBC flagged it and I had to call. Hoping that is all it is!

Hi all! Pacific Grass here, this has been resolved with the OP. There was a mixup on our end and we take full ownership of the problem. OP has since been sent their package, thank you for your understanding

Pacific grass is the best