Hello, sorry to see the shipping options are confusing. We've tried to change them to keep up with the various pandemic-related issues from the various courier companies. Canada Post and UPS have been the most reliable and fastest across the board (we used to use Purolator).
We certainly don't want to come across as shady in any way. Never our intention to be misleading. I will double check all our shipping options and make sure the FAQ section properly reflects this.
Our chat window is open 7 days a week and should be able to answer any shipping related questions
You can also email us at
[email protected] or
[email protected]
778-586-6254 text or phone.
It didn't say in this thread where exactly you are located so I can't confirm details for you here
Please email us and we will make sure everything is 100% clear.
Generally our free shipping is CANADA POST EXPEDITED and kicks in at $100 for BC & AB
$125 for Ontario & Quebec
$150 for Maritimes
$150 for Northern
Most often your order will go out via Expresspost (instead of Expedited) as the costs are the same
If you'd like to guarantee Expresspost shipping that is available as option
You can also choose various levels of UPS service.
I hope that clarifies.