Just wanted some opinions on the matter. The first bunch of times I ordered from MOMs I would place an order, 5 minutes later get an email with payment instructions, send an EMT, an hour later get a confirmation EMT was accepted, a few hours later rec'd a tracking number. 3 days later I would be ripping open a package and enjoying the contents. Order on Monday, smoking on Thursday, (order product from BC, ship to ONT.) Perfect!
Today is Thursday. I have just rec'd a tracking number for an order placed on Monday. It shows up as "electronic info supplied by sender", meaning it hasn't even been rec'd by Canada Post yet. 3.5 days to just process an order. This means I'm looking at Monday at the earliest for delivery. 8 days from order to delivery. (Hopefully....)
Does this seem reasonable to everyone else? This is an established MOM with good reviews here.
Re: What is a reasonable timeframe for processing and shipping? 8 days?
2No it's not reasonable, take your business elsewhere next time.
Re: What is a reasonable timeframe for processing and shipping? 8 days?
4That's pretty lazy shipping but some of these MOMs process a lot of orders. I wouldn't go crazy over one mishap but if it's a trend I'd def complain. All my orders so far have been super fast, but if I had to wait over a week I'd def be triggered.
Re: What is a reasonable timeframe for processing and shipping? 8 days?
5Meh it happens, moms get busy , some "misplace" orders..etc, I'd hope they'd make up for it in the package ,Good luck OP ..sucks your order might be a no show for the week-end
Re: What is a reasonable timeframe for processing and shipping? 8 days?
6The longest I've had to wait is 5 days, and that's because I live in a smaller city where packages go to a larger city in my Province first. So I always get it a day later.
I can see if the MoM mentioned that they're busy with orders, or on holidays, etc... but I wouldn't be too happy if there wasn't a notice saying it would take over a week to get your order. Let them know, maybe you'll get a little compensation or a coupon code for next order (if you want to, that is)
I can see if the MoM mentioned that they're busy with orders, or on holidays, etc... but I wouldn't be too happy if there wasn't a notice saying it would take over a week to get your order. Let them know, maybe you'll get a little compensation or a coupon code for next order (if you want to, that is)
Re: What is a reasonable timeframe for processing and shipping? 8 days?
748 hour for shipping would be the maximum.
Re: What is a reasonable timeframe for processing and shipping? 8 days?
8It should allways be what it says on there site and if its going to be longer then i think a discount should be given,i just went through this same thing with 4 different moms ,all had there reasons from CP fault to being just to busy,going to have to plan ahead!
Re: What is a reasonable timeframe for processing and shipping? 8 days?
9Hey OPpolarbearsquirrel wrote: Thu Aug 23, 2018 8:42 am Just wanted some opinions on the matter. The first bunch of times I ordered from MOMs I would place an order, 5 minutes later get an email with payment instructions, send an EMT, an hour later get a confirmation EMT was accepted, a few hours later rec'd a tracking number. 3 days later I would be ripping open a package and enjoying the contents. Order on Monday, smoking on Thursday, (order product from BC, ship to ONT.) Perfect!
Today is Thursday. I have just rec'd a tracking number for an order placed on Monday. It shows up as "electronic info supplied by sender", meaning it hasn't even been rec'd by Canada Post yet. 3.5 days to just process an order. This means I'm looking at Monday at the earliest for delivery. 8 days from order to delivery. (Hopefully....)
Does this seem reasonable to everyone else? This is an established MOM with good reviews here.
8 days definitely is too long IMO
I would say 24hours max is reasonable for delay after your payment is sent.. then allow " 1 more business day " if the cut-off time for delivery was not met
That being said 48 hours is what I would say acceptable, however most other MoM's do work faster than that under 12-16hours is the norm
I hope you have a faster and better experience next run =P