CanadianMOM - The Mail Order Marijuana Forum

I've been with these guys since November, haven't had any issues up until now... but when it rains, it pours. Placed an order beginning of Feb, paid enough to qualify for free gift of 3.5g, but SG changed up their system and you have to manually choose whether or not you want a gift which I did not know, so they offered to add it to my next order, a long with an aaa sample... but said not to add it to the notes as it was already authorized. Cool.

Next order? Nothin' So I mention it and they're all like, 'yo y'all didn't tell us to add it to the order' ... where I literally have an email telling me:

'We apologize as you are entitled to the 3.5g Master Kush gift. We would like to compensate you by adding the 3.5g AA cannabis to your next order and we will include a free sample gift of an AAA cannabis as well. I've placed a note on your file and if you mention that manager Simon has authorized this compensation in the notes at checkout our staff will add this to your order. Please do not add it to your order as we will manually add it to your order. Thank you.'

Really? I was pretty disappointed and let em know. What was even worse is that I had also ordered 7g from them, and only recieved 3.5g in that same order! So... getting back to them, they put together a replacement package... I even had an email reaching out to me even further saying they had made a better sample package... one comprised of 3.5g of what was missing, 3.5g of my choice and 1g of whatever. I mean, that's better than nothing, right? ... not.

The compensation package arrived, with two stickers, 3 1 g samplers and just 3.5g of the wrong kind anyways. So... putting together a better package is... giving me less? This all wouldn't be so bad if their customer service actually knew what I was talking about, and I've had to explain this over and over again in the past few days. You know what I was told after a manager contacted me? That compensation would be added to my next order, and that I was already compensated 6.5g, even though we agreed on 8. To make matters worse, a rep reached out to me on IG saying for me to hit them up if anything goes wrong, so I did. They told me they were putting together something that very day and would be sending it out... did anything happen? No. I contact them again and I have to explain my situation again.

Is Speed Greens going through some serious logistic issues? They've been pretty nice about this, but at this point it just feels like I'm just trying to get free shit for the original gift I had paid for... and in the end, I'd rather people be honest than be nice. Word is everything in this kind of business, is it not?

thirtysixchambers wrote: Sat Mar 02, 2019 10:50 am 'We apologize as you are entitled to the 3.5g Master Kush gift. We would like to compensate you by adding the 3.5g AA cannabis to your next order and we will include a free sample gift of an AAA cannabis as well. I've placed a note on your file and if you mention that manager Simon has authorized this compensation in the notes at checkout our staff will add this to your order. Please do not add it to your order as we will manually add it to your order. Thank you.'

I just want to point out that this says "Add a note about it on the next order, but don't add the extra gift to the order." as in you would've had to mention in the notes "Simon authorized this compensation" but not actually add the compensatory items to the cart.

AimOrDie wrote: Sat Mar 02, 2019 11:33 am

thirtysixchambers wrote: Sat Mar 02, 2019 10:50 am 'We apologize as you are entitled to the 3.5g Master Kush gift. We would like to compensate you by adding the 3.5g AA cannabis to your next order and we will include a free sample gift of an AAA cannabis as well. I've placed a note on your file and if you mention that manager Simon has authorized this compensation in the notes at checkout our staff will add this to your order. Please do not add it to your order as we will manually add it to your order. Thank you.'

I just want to point out that this says "Add a note about it on the next order, but don't add the extra gift to the order." as in you would've had to mention in the notes "Simon authorized this compensation" but not actually add the compensatory items to the cart.

You're right on that one, I explained my confusion to them. I missed that in my explanation here, but I think it is besides the point. I had placed two orders since the initial order.

My opinion keeps growing worse about these cats.. I'd say you're not in the wrong. There's quite a few negative reviews on SG if you search hard enough lol.

Randude wrote: Sat Mar 02, 2019 12:04 pm My opinion keeps growing worse about these cats.. I'd say you're not in the wrong. There's quite a few negative reviews on SG if you search hard enough lol.

That's unfortunate, I love the quality of their product.

Well, you didn't follow their instructions properly so you're both kind of at fault. I'd just cut my losses if I were you.

Vorgstrom wrote: Sat Mar 02, 2019 12:14 pm Well, you didn't follow their instructions properly so you're both kind of at fault. I'd just cut my losses if I were you.

True enough, it was my bad for reading it as they had added notation to my account for the order would've been enough. Thanks for the input.

thirtysixchambers wrote: Sat Mar 02, 2019 11:53 am You're right on that one, I explained my confusion to them. I missed that in my explanation here, but I think it is besides the point. I had placed two orders since the initial order.

Seems like a bit of a misunderstanding that led to a miscommunication. I'd just cut my losses at this point.

SpeedGreens got back to me pretty asap and apologized for the communication issues, said they were sending out a package soon to make up for it and hoped I'd consider still keeping my business with them. Solid response, will update post.

Idk i agree with others to the miscommunication. And I personally aside fr quality of bud have had 0 issues with SG. Personally. They are my repeat for shatters budders

Speedgreens with the speedy resolution! They took ownership and squared up. Will be going back.

thirtysixchambers wrote: Fri Mar 08, 2019 1:27 am Speedgreens with the speedy resolution! They took ownership and squared up. Will be going back.

We admit there were communication errors on our part between the manager who took over this case and the staff on duty and the compensation that was sent out was not what was agreed upon. We did end up sending out another replacement (even more than what was promised originally to make up for mistake on our part) the next day after some quick communication.

We hope that you've received this and are enjoying your products as we respond to this thread.