CanadianMOM - The Mail Order Marijuana Forum

Here at grönstash, we want to make your experience as awesome as possible. To do that we focus heavily on:

1. Product Quality
2. Customer Service

This post relates to Customer Service.
We're just testing a new chat box for the site where you can get in touch with me or one of our other support reps at anytime.

The question is.. Do you guys like it?

When you get on the site, it pops up just to let you know that someone is there to help if you have any questions. If you respond, your question gets sent directly to us and we respond almost immediately.

Do you guys want that? Or is it too much support?

All feedback is welcome

Check it out at www.gronstash.com

Thank you,

-Jeff

need some cbd strains

cbdflower wrote: Sun Feb 25, 2018 3:19 am need some cbd strains

I'll make a call about that on Monday.. I'll see what we can do

Thank you,

-Jeff

thanks bro!

RaNdMViLnCE wrote: Sun Feb 25, 2018 6:37 am Just browsing the site, @M99 recommended I try a few things, something super annoying going on..
every page I movevto some dumb box keep popping up about what other people bought.. on mobile it's super annoying.

Maybe ditch that man.

Thank you for the feedback

Very much appreciated. The mobile version of that feature has been shut off.

This site is for you guys. We really want you to have an awesome experience while using it.

Thank you

-Jeff

Annointed wrote: Sun Feb 25, 2018 12:05 pm I feel like whenever I go on a site with live support, I end up ignoring the box. I like concrete text like an email, where I can keep a copy of it. Just my opinion.

Same for me, I prefer ticket system or email to contact sales directly.

Annointed wrote: Sun Feb 25, 2018 2:05 pm

msa wrote: Sun Feb 25, 2018 1:16 pm

Annointed wrote: Sun Feb 25, 2018 12:05 pm I feel like whenever I go on a site with live support, I end up ignoring the box. I like concrete text like an email, where I can keep a copy of it. Just my opinion.

Same for me, I prefer ticket system or email to contact sales directly.

Yup. If a MOM were to implement a live chat system, the customer service must be top notch, because I won't be waiting on the site for 10+ minutes for a reply. I'd expect a quick response, well since it is a live chat..

A live chat does have it's pros though if done right, satisfied customers, quick feedback collection, etc.

The chat comes right to my phone or to our other rep's phone The only times I don't answer right away is when I'm sleeping.

I'll see if I can set it to start a ticket when someone isn't there to answer.

If you have any other feedback, would love to hear it

Thank you,

-Jeff

Unrelated to the live chat, but your site has a bit of a 'bug' in that there is no convenient way to browse all flower from the main navigation, you have to select either indica or sativa. if you browse directly to /collections/flower the page exists, but the menus don't make it accessible. It's a small thing but it's kind of annoying.

Annointed wrote: Mon Feb 26, 2018 10:52 am

metalhedd wrote: Mon Feb 26, 2018 9:54 am Unrelated to the live chat, but your site has a bit of a 'bug' in that there is no convenient way to browse all flower from the main navigation, you have to select either indica or sativa. if you browse directly to /collections/flower the page exists, but the menus don't make it accessible. It's a small thing but it's kind of annoying.

Most MOM sites have problems

It is harder to find someone to work on the site, when it's an illegal business haha.

Thanks you for bringing that to our attention Just looked into it, and the bug is only on mobile.

It will be fixed promptly

Thank you,

-Jeff

As for the webchat, I think that is a useful way for a customer to ask quick questions about products or process. But I think it should be initiated by the customer. It is the intrusive and distracting nature of the pop-up that annoys. By all means highlight the feature and promote its use by making it easy to find, but in a less obtrusive way.

Actually just tried the site again and did not get the pop-up so maybe disregard the above?

HighFive wrote: Mon Feb 26, 2018 11:34 am As for the webchat, I think that is a useful way for a customer to ask quick questions about products or process. But I think it should be initiated by the customer. It is the intrusive and distracting nature of the pop-up that annoys. By all means highlight the feature and promote its use by making it easy to find, but in a less obtrusive way.

Actually just tried the site again and did not get the pop-up so maybe disregard the above?

We have it set to only pop up on the first visit so the viewer knows that it's there as an option After your first visit, it shouldn't pop up until you initiate.

Thank you for your feedback

-Jeff

gronstash wrote: Mon Feb 26, 2018 11:13 am

Annointed wrote: Mon Feb 26, 2018 10:52 am

metalhedd wrote: Mon Feb 26, 2018 9:54 am Unrelated to the live chat, but your site has a bit of a 'bug' in that there is no convenient way to browse all flower from the main navigation, you have to select either indica or sativa. if you browse directly to /collections/flower the page exists, but the menus don't make it accessible. It's a small thing but it's kind of annoying.

Most MOM sites have problems

It is harder to find someone to work on the site, when it's an illegal business haha.

Thanks you for bringing that to our attention Just looked into it, and the bug is only on mobile.

It will be fixed promptly

Thank you,

-Jeff

I have the issue on desktop chrome, clicking 'flower' doesn't do anything.

I'm on desktop chrome as well (Windows). Clicking on Flower works for me.

metalhedd wrote: Mon Feb 26, 2018 11:48 am

gronstash wrote: Mon Feb 26, 2018 11:13 am

Annointed wrote: Mon Feb 26, 2018 10:52 am

Most MOM sites have problems

It is harder to find someone to work on the site, when it's an illegal business haha.

Thanks you for bringing that to our attention Just looked into it, and the bug is only on mobile.

It will be fixed promptly

Thank you,

-Jeff

I have the issue on desktop chrome, clicking 'flower' doesn't do anything.

Please refresh the page The sub menus have been removed with the third party developer works on it.

Now the flower button takes you to the entire catalog.

Thank you,

-Jeff

gronstash wrote: Mon Feb 26, 2018 12:02 pm Please refresh the page The sub menus have been removed with the third party developer works on it.

Now the flower button takes you to the entire catalog.

Thank you,

-Jeff

Love it. your sour tangie looks delicious too. I dont suppose there's any chance you're based in Ontario is there? I've been looking to find a source a little closer to home

metalhedd wrote: Mon Feb 26, 2018 12:06 pm

gronstash wrote: Mon Feb 26, 2018 12:02 pm Please refresh the page The sub menus have been removed with the third party developer works on it.

Now the flower button takes you to the entire catalog.

Thank you,

-Jeff

Love it. your sour tangie looks delicious too. I dont suppose there's any chance you're based in Ontario is there? I've been looking to find a source a little closer to home

I'm sorry.. we're based in British Columbia.

Wish we could help.

-Jeff

The link in your signature isnt working. I think it is trying to go to www.grönstash.com appose to www.gronstash.com

You should be able to fix that pretty easy though.

Corpus-Callawesome wrote: Mon Feb 26, 2018 3:07 pm The link in your signature isnt working. I think it is trying to go to www.grönstash.com appose to www.gronstash.com

You should be able to fix that pretty easy though.

Thank you for bringing that to my attention

It's fixed now. You guys are the best.

Thank you

-Jeff