Datsk8erboi wrote: Wed Jul 25, 2018 4:52 pm I hope your situation will have a better ending than what it is currently but this sucks for sure. I know this seems like an obvious thing to say now but make sure you ask for signature required next time. Or maybe e-mail the mom to make sure before ordering. As far as replacement plans or something I can't really speak to that as I've never had an order not make it.

flounder1234 wrote: Thu Jul 26, 2018 2:35 pm

Datsk8erboi wrote: Wed Jul 25, 2018 4:52 pm I hope your situation will have a better ending than what it is currently but this sucks for sure. I know this seems like an obvious thing to say now but make sure you ask for signature required next time. Or maybe e-mail the mom to make sure before ordering. As far as replacement plans or something I can't really speak to that as I've never had an order not make it.

Does Signature upon delivery cost extra when shipping? If not, I don't understand why they do not do it.
The last MOM I liked, they never did the signature thing. Current MOM I been using and like very much, also does not seem to do the signature delivery....

flounder1234 wrote: Thu Jul 26, 2018 2:35 pm

Datsk8erboi wrote: Wed Jul 25, 2018 4:52 pm I hope your situation will have a better ending than what it is currently but this sucks for sure. I know this seems like an obvious thing to say now but make sure you ask for signature required next time. Or maybe e-mail the mom to make sure before ordering. As far as replacement plans or something I can't really speak to that as I've never had an order not make it.

Does Signature upon delivery cost extra when shipping? If not, I don't understand why they do not do it.
The last MOM I liked, they never did the signature thing. Current MOM I been using and like very much, also does not seem to do the signature delivery....

obstacleillusion wrote: Wed Jul 25, 2018 3:25 pm Well i should have read the fine print...I have a lost package.Buy low green says too bad ..in there faq it states they dont replace lost or stolen packages...I guess I should have checked to see if they are a trusted mom.thought they were ,,but no they were not... just a new one....well I think that the money these moms make ...They can afford to replace a measly 140 $ order just to keep in good standings with the community..I can't afford it , I am on a fixed income with WCB.. now I will be without my medication for 2 weeks because of CP..well lesson learned.I am still waiting for the trace on the package...I know its gone,they know its gone ..wtf

Derailed87 wrote: Fri Jul 27, 2018 5:33 am You can request signature on delivery from pretty much any MoM if you just ask. Many people don't like sig because they're not around to accept delivery and don't want to head to the PO so it isn't standard. Nothing to do with MoM's being "so cheap!"

obstacleillusion wrote: Wed Jul 25, 2018 3:25 pm Well i should have read the fine print...I have a lost package.Buy low green says too bad ..in there faq it states they dont replace lost or stolen packages...I guess I should have checked to see if they are a trusted mom.thought they were ,,but no they were not... just a new one....well I think that the money these moms make ...They can afford to replace a measly 140 $ order just to keep in good standings with the community..I can't afford it , I am on a fixed income with WCB.. now I will be without my medication for 2 weeks because of CP..well lesson learned.I am still waiting for the trace on the package...I know its gone,they know its gone ..wtf

grasslife.ca wrote: Fri Jul 27, 2018 10:12 am Sorry to hear you had such a shitty experience

We had 5 orders get stuck on Canada Post's tracking site and we sent our customers their orders again for free. It's better to have a loyal customer base than be known for being a cheap ass.

Buy Low Green wrote: Tue Jul 31, 2018 3:21 pm

obstacleillusion wrote: Wed Jul 25, 2018 3:25 pm Well i should have read the fine print...I have a lost package.Buy low green says too bad ..in there faq it states they dont replace lost or stolen packages...I guess I should have checked to see if they are a trusted mom.thought they were ,,but no they were not... just a new one....well I think that the money these moms make ...They can afford to replace a measly 140 $ order just to keep in good standings with the community..I can't afford it , I am on a fixed income with WCB.. now I will be without my medication for 2 weeks because of CP..well lesson learned.I am still waiting for the trace on the package...I know its gone,they know its gone ..wtf

Hi Obstacleillusion,

We apologize for the delay in response to this thread as we have just seen it today. Can you personally message us your Order number and we will be happy to look into this for you. We offer all our clients a 1x replacement package up to $150 in the event that CP makes an error with their delivery that results in the loss of your package. We have also scanned through our system for emails that involved comments such as "never made it to airport... sent to PO box" and there was only one complaint about that and if that is you, we had messaged you appropriately with only helpful information and had never informed you "too bad"..

We created a service ticket for you immediately and followed the package closely and even informed you on the same day that it had actually made it to your destination. (This order only took 4 business days (not including weekends) to arrive to its destination, and the urgent messages regarding this delivery was sent after 2 days of not receiving your package) These messages are within the same time frame of this message but if this is not your order, please accept our apologies.

We have seen cases where packages would be stuck with CP and finally delivered to the destination even after 30 days. Please let us know if you need any further assistance. Thank you for your patience and understanding throughout this and we hope that everything is fine now.

xsinx wrote: Wed Jul 25, 2018 4:22 pm That's a pretty shit policy. Most of these MOM's are shelling out dozens if not hundreds of pounds of weed a week, I don't understand how replacing a couple of lost ounces here and there can be a problem for them.

dontkillmyvibe wrote: Tue Jul 31, 2018 3:55 pm

grasslife.ca wrote: Fri Jul 27, 2018 10:12 am Sorry to hear you had such a shitty experience

We had 5 orders get stuck on Canada Post's tracking site and we sent our customers their orders again for free. It's better to have a loyal customer base than be known for being a cheap ass.

Loyal? You buy your email lists. Including mine long ago.

https://www.reddit.com/r/CanadianMOMs/c ... ail_lists/

You shouldnt ever talk sht about another MOM. from what i read just now Buy Low Green has great service so dont kill my vibe dude.

nativepride2k wrote: Sun Aug 05, 2018 1:48 pm simply kill my vibe crying about emails, they replace all orders for free and u crying about emails

darkkingphoenix wrote: Mon Aug 13, 2018 11:08 am I've only ever ordered from Herbal Dispatch, had an order confiscated early on and they replaced it without hesitation. Also had some products i wasn't satisfied with and they refunded them and even paid for return shipping(even after the company that produced the shatter told me i was shit outta luck).
They are not the cheapest but I have never been disappointed at the quality and being able to order with confidence certainly adds value.

Ph0enixWr1ght wrote: Tue Aug 14, 2018 9:36 pm I had a package turn into a no-show last Friday and the most aggravating thing about it is the fact I even saw the white van at the community locker. Still hasn't shown up but the MoM responded today and is looking into it and I even left a little yellow sticky note inside my compartment for the mail worker just in case. This is my first major problem with CP other than wacky tracking so hopefully it shows up by the end of the week.

cheapweedca wrote: Fri Aug 17, 2018 12:56 am

Ph0enixWr1ght wrote: Tue Aug 14, 2018 9:36 pm I had a package turn into a no-show last Friday and the most aggravating thing about it is the fact I even saw the white van at the community locker. Still hasn't shown up but the MoM responded today and is looking into it and I even left a little yellow sticky note inside my compartment for the mail worker just in case. This is my first major problem with CP other than wacky tracking so hopefully it shows up by the end of the week.

Sorry to hear that =(

In most cases Canada Post is pretty on point, but there will be the odd occasion your package will still be ' IN TRANSIT ' on the day of delivery or past delivery date
Let the MoM know to open a service ticket with Canada Post via telephone

They usually will start an investigation and it does take up to 3-5 business days to find a resolution however I noticed from experience once a service ticket is open, the tracking delivers the next day or the day after =P

Best of luck! =)