I placed an order on April 23 and was Leary of the direct deposit on the etransfer but I figured if it speeds up the process why not. I got my usual confirmed order and confirmed payment emails..and then I waited..... and waited. Asked for a tracking # received an email back asking my order #. Told Amy@customer service my order appears to be MIA and I had selected the present ID and sign for the package option. I get told to contact Canada Post...I asked for the information and number to contact....I receive a email response telling me to look up my local Canada Post contact information.
My friggin order is MIA I spent my budget on the sale and this customer service representative "Amy" isn't helping me at all. Now I have NO Green and there seems to be no interest in resolving this issue.
Re: Quickgreens.ca terrible customer service
2Hey there Taisha,Taisha_Kat wrote: Sat May 04, 2019 1:10 am I placed an order on April 23 and was Leary of the direct deposit on the etransfer but I figured if it speeds up the process why not. I got my usual confirmed order and confirmed payment emails..and then I waited..... and waited. Asked for a tracking # received an email back asking my order #. Told Amy@customer service my order appears to be MIA and I had selected the present ID and sign for the package option. I get told to contact Canada Post...I asked for the information and number to contact....I receive a email response telling me to look up my local Canada Post contact information.
My friggin order is MIA I spent my budget on the sale and this customer service representative "Amy" isn't helping me at all. Now I have NO Green and there seems to be no interest in resolving this issue.
I tried these guys before back in December, ordering the two vape pens for $80 (now they selling for $100 for some reason battery didn't even last to vape out all the product!) I believe they are out of Calgary I could be wrong there tho. I live only 2 hours away from Calgary and it still took them I think it was 6 frigen days just to get something delivered! So hopefully something is still coming your way, I received a tracking number when I ordered it tho, so sorry to hear you didn't get one of those!
Cant believe their telling YOU to deal with it...lol, brutal...Re: Quickgreens.ca terrible customer service
3That's not cool to put locating the package on you who, to this point, have had nothing to do with. Ask for credit towards a new order or a replacement to be sent out.
Some people are on tight budgets and or use it for actual medical reasons so when an order isn't fulfilled it can cause issues. I'd use MOMs who are understanding of that and offer support, not act like corner dealers.
If I was a MOM reading this I'd fire you off a couple 3.5 samples for the cost of shipping to get you stocked and earn future business lol sadly I'm not so hopefully it gets sorted.
Some people are on tight budgets and or use it for actual medical reasons so when an order isn't fulfilled it can cause issues. I'd use MOMs who are understanding of that and offer support, not act like corner dealers.
If I was a MOM reading this I'd fire you off a couple 3.5 samples for the cost of shipping to get you stocked and earn future business lol sadly I'm not so hopefully it gets sorted.
Re: Quickgreens.ca terrible customer service
5UPDATE
My new email from Quickgreens.ca
[email protected]
You also have to realise that if Canada Post realizes what is in the package they will dispose of it.
My new email from Quickgreens.ca
[email protected]
You also have to realise that if Canada Post realizes what is in the package they will dispose of it.
Re: Quickgreens.ca terrible customer service
6CP can't legally search the mail unless its obvious, which means it wasn't packaged correctly.Taisha_Kat wrote: Sat May 04, 2019 8:09 pm UPDATE
My new email from Quickgreens.ca
[email protected]
You also have to realise that if Canada Post realizes what is in the package they will dispose of it.
"Packaging
Packages must meet the federal government guidelines and Canada Post requirements by remaining secure and tamper resistant, anonymous, odour proof and meet the weight requirement.
To ensure that your shipment remains in the delivery network, it must not be identifiable as cannabis, emit a strong odour due to improper packaging or have branding on the outer packaging."
What was your order if you don't mind me asking?
Re: Quickgreens.ca terrible customer service
7A sale 155oz of pineapple Express flower, 2 quarters of AAAA+ flowers can't think of the strains and 5 or 6 packs of papers. Totaling $289.45
Re: Quickgreens.ca terrible customer service
8That's really shitty of them. They have your money, but you have no product. Hope it gets resolved for you! I'll make sure to stay away from them!
Re: Quickgreens.ca terrible customer service
9Well I went to the website and messaged about my issue and the new person I am dealing with has taken the week to look into and decide to mail out another package. They have sold out of some of my items so let's see what happens. Honestly as long as it is a sativa or hybrid strain I am happy! Let's see if quickgreens.ca can redeem themselves. I heard thier product is good. I hope they have a new customer service representative for future customers as Amy is not right for the job!