Here is the original post
To answer some quick FAQS based on what I've read onlineUPDATED NEWS
July 1st, 2019,
To those whom have been affected from empty boxes being delivered from the June 20th period and earlier dates
We have ultimately completed our investigation with Canada Post and have determined this theft may have involved multiple Canada Post delivery driver's from the pick up location to it's final route before richmond sorting facility.
Our packaging will be changed, and be in rotation moving forward as well as our canada post accounts to prevent this from the future. We believe this was fully targeted base on parcel volume and this was an orchestrated act among the delivery pick up driver from the original post office origin to the richmond sorting facility depot.
There hasn't been any reported issues with theft leaving the actual sorting facility as Canada post has mentioned to us however that being said we did have several hundreds of packages get stolen and at this time we as the company are unable to financially unable to re-coup these losses in a form of a full immediate refund.
We do understand the frustration for those involved.. however we will be launching a CW-REPAYMENT PLAN , in which we will offer back 25% store credit and reoccurring percentage discount on future orders until the original amount is re-paid / refunded. We do understand if this creates further frustration, however we are hoping in good faith our clients understand on our end this is NOT an exit scam, and we are genuinely creating a financial plan in order to re-pay all those involved however over a course of time as this is the only option we can take at this time.
We are looking at selling our home and also lending from the bank in order to pull more capital to cover operational costs so the business can continue to run and definitely have to say this act of theft has definitely been devastating for our clients, myself and definitely our brand. Nonetheless we will overcome this with your patience and support and we will never give up
If needed, I am more than happy to show supporting documents for closing the mortgage, getting a large line of credit (loan) in order to continue to sustain operating costs and in order to make sure each and everyone of you gets the refund they deserve.
Regardless of what is being said, we want to really show you that we are going to honor the full refund however this is the only way the refund can be handled. At the end of the day we want to just keep our word and say we will have our clients involved fully refunded no matter what it takes.
We did not intentionally go radio silence or ignore our clients, you have to understand given the magnitude of the issue, there's a lot that goes on my mind on what happened, how to prevent this, how to resolve this, etc.
We would like to request at this time please contact [email protected] with an email only containing
Your order #,
Your email address, + dollar amount lost
PLEASE DO NOT SEND DUPLICATE EMAILS AS WE WILL BE SORTING THROUGH THIS DAILY AND RESPONDING AS WE ISSUE THE STORE CREDIT + ADDITIONAL POINTS AS REQUIRED. PLEASE SEND ONE EMAIL PER ORDER ( THIS WILL ONLY MAKE THINGS FASTER )
Q : How come we don't have operating capital to run the business?
A : June 3,4,5th we got over 450+ packages seized which we replaced all of them. This wasn't really an issue but there was 2 public threads regarding this in which we replaced EVERYONE involved.
To all the MOM's trashing on our profit margins, etc well.. if anyone ever got into this position where they lost 450+ packages in one day.. let's see how they'd be able to handle this, let alone even deal with the volume of inventory + money going in and out. Our numbers are honest and transparent but this is the real ultimate factor on why " we don't have money " to pay people back from the CP theft.
TL/DR
Lost 675, replaced 675 = 1350 LBS
1.5 week later, got a large % of packages stolen by CP , shipped to customers - bombarded by emails all at once,
Went viral, now everyone thinks and says cheapweed is scamming.
*drinks cofffe*
I believe this was the first wave of attack we encountered from canada post aside the DDOS attacks on our website
https://docs.google.com/spreadsheets/d/ ... edit#gid=0
Here is an actual document validating why we are at a negative loss for the month of June
If you track every single tracking, it went to Scarborough, and if you track the number to the right, it's our replacement
Do the math, avg 1.5 pounds x 450 orders = 675 pounds involved.
That's a fairly large chunk.. and we were barley just able to get back on track.. then to have 4 days of packages get emptied.. it makes it super impossible honestly at this point to just issue a full refund to everyone involved. We would have been robbed entirely.. and wanted our clients to be patient + understand the situation
Rather that, we just had an outburst of vicious threats, comments made to us since the situation began. This isn't an exit scam, but it's definitely an impacting factor of our business in which it will bring us to debt, also has done significant damage to our brand we have worked hard for.
That being said, we are still going to do our best, we understand customers are unhappy about the 25% and not a full refund.. but we're giving the best resolution we can.. and we can only really offer 25% store credit in reimbursement for the original stolen package, then continuous discounts in future orders until the original debt is paid. However it does have to be a joint effort.. slandering us more doesn't do us any good, the faster we can operate again the faster we can recoup the losses as a group and community.. and get everyone paid back and be back on track.
https://news.bitcoin.com/nicehash-retur ... -the-hack/
Great example of their company I'll just TL/DR
Got hacked, customers who had bitcoin on their platform were at a lost (obviously unhappy)
Now doing their back to reimburse everyone back over time.
)
i hope your enjoying that meth. Ooops i mean mountain of coke. Your clients paid for. ...
i placed an order on the 25th and the payment was accepted on the 25th but the package was never sent out and the tracking that i was given still says it hasent been dropped off at the postal facility