This is my second time typing up this post.. as I put an hour + into this original post but.. when I tried to publish the CMOM forum gave me the 5 second loading DDOS thing.. Just my luck.. Anyways I'll condense it and revise what's been going on and reach out to the community and give you a very detailed timeline of event's that occurred resulting into our current present of where we stand. In which we hope clarifies and waives a lot of negative assumptions..
We have been extremely busy in trying to get the situation refused, resolved and move forward with our business, but the volume of emails and repeat communication does create more delays as there is a lot of stuff to filter through before being able to reach a client who hasn't been helped yet.
We apologize for not being able to respond to everyone, but given the volume and magnitude of what's happened it definitely is lengthily process to ensure everything is taken care of and handled.
Late May ending up to June we experienced a lot of targeted attacked to our company via DDOS, ransoms and all that crap leading to postal issues and a vicious situation with Canada Post.
Here's the timeline breakdown
- Late May - DDOS + RANSOMS
- Early June - 3rd, 4th, 5th, 6th - 450+ total packages seized, Cheapweed replaced ALL of them. ( have proof below )
- June 8th 9th, working on replacements but still getting DDOS'd <-- everyone got replaced 450+ PKGS
- June 19th (first report of empty box), only a few, not alarming enough to think twice
- June 22nd, more reports, first reddit thread came live <-- started to wonder now as there was a lot of attention on that which made me look into the issue
- June 23rd, - another wave came, starting to be interesting because packages will still getting delivered within those batches that we mailed
- June 24th - shipments from 19th, 22nd started to arrive, that's when we saw a larger volume of parcels get stolen via empty box + taped.
- June 25th / 26th, stopped shipping + disabled check out because there was a larger volume of stolen boxes being reported, emails getting FLOOOODED.
- June 27th, 28th, we still had payments + orders processing, however we did not ship them as a precaution (read later post)
I'll tackle each event in order,
Late May DDOS + RANSOMS -
DDOS + Ransoms, we were getting DDOS'd super hard someone was purposely trying to take us down and got emails for ransom via bitcoin
This went on for a few days at a very large scale.. customers knew and kept asking when the store would be back up. We switched hosting and had the issue " band-aided "
Early June 3rd, 4th, 5th, 6th - Canada Post Seizures
We had shipments totaling up to over 450 packages or more , get seized.. and we kept our word and replaced every client.
675 LBS total involved, do the math significant losses. Had a minor reddit thread, clients vouched we fixed the issue, just shows our principals
https://docs.google.com/spreadsheets/u/ ... edit#gid=0
Above is a spreadsheet for proof and validation of our claim
If you track anything on the left side, it all got seized, or stolen meaning no scans after the original facility
If you track the right side, it's the replacements which all got replaced.
I've seen some people accuse us of lying about this, if you want proof let me know, I'd be more than happy to prove any original tracking # with the replacement tracking #, and I would have to censor out the customers information but can leave the last 3 digits of a postal code if that's what people want / need to see.
Literally replaced everyone involved, this one was CP seizure, out of our control but hey we made it right.
June 8th - 9th ish
Got ddos'd again, got kicked off our hosting, switched hosting.. new start. Only shitty thing was we were in the middle of orders being processed etc, without any access making it difficult to provide our clients any service without any access to order #'s , tracking's etc. - THIS WAS THE LAST EPISODE OF DDOS WOOT WOOT
June 19th - 24th
Long story short, we saw emails and reddit threads about this, we weren't totally concerned because it wasn't a lot the first few days
Until the Tuesday / Wednesday when Friday packages, and Monday packages that got shipped out started to arrive empty is when majority of the clients got affected resulting into crazy assumptions + debates on exit scam, theft etc. People were unhappy because we kept taking orders.. but like I said I can verify this that orders were still making it without any issues, and I felt it was just a certain amount of packages involved until the Tuesday / Wednesday we saw a shit ton of people, we decided to close the shop and go under full quarantine investigation.
June 25th - 28th MUST READ
We had still had payments and orders processing, but we decided last minute not to ship anything out to avoid any more stolen packages and risk.
The issue was we definitely forgot to contact everyone back, however we did make a list of people involved and tried to reach out to them.
We didn't want to ship as we wanted to make sure we knew what was happening and wanted to avoid losing anymore packages.
We have changed all of our packaging now, and have multiple return addresses etc, and are looking to re-ship everyone's package out even though we understand it has been a long delay.
We purposely issued an email blast to everyone affected to contact [email protected] if you had an empty box.. and contact [email protected] if you were affected by a package not being shipped because of our current canada post situation.
We kindly asked ONLY THOSE involved contact the correct inbox THAT way we can start the process of getting to a resolution. We had people not comply and send spam and flood both inboxes making it a longer process as we are still trying to filter the emails and compile a spreadsheet for point of contact.
People can't expect us to work 24/7 to get things done, as we already commit a minimum of 14 hours a day while managing family time to get this taken care of.
Honestly no excuse, but the amount of people flooding our inbox spamming and sending me death threats, saying im doing a lot of coacine, shit like kill your family and daughter is disgusting. We want to work efficient, but when you have shit like this going on, it WILL TAKE LONGER because we have to filter all this spam.
We understand our clients aren't happy about the 25% credit but we wanted to make a statement that because we lost a minimum of 800 packages.. from CP theft
675 LBs of seized packages last month... we definitely are out of operational capital.. resulting in me listing my home to get back some capital to run this business.
Everyone know's our menu was large, our warehouse was as well.. given the fact we got 800 packages stolen from us.. we really are cash/capital strapped resulting in not even being able to refund everyone involved even if we could or wanted to.
We issued a 25% store credit back, in hopes our loyal customers understand, as I am 100% positive any customer who has purchased from us has NEVER had an issue prior to this. That's where the disappointment came the most, instead we kept being called out and accused of exit scam, scammer this and that.. Like if this was a 50 package ordeal, no problem I could've resolved this within a day or so.
The fact we had 800 so far confirmed stolen, that's not only a lot of money, but a lot of customer attention we need to give. It's nearly impossible for anyone to expect us to reply anything more than our inboxes, because we do use our social profiles like discord / reddit, but man those got flooded with " FUCK YOU TONY " and it's really hard to figure out where to start. That's why I drifted off those platforms because it didn't get anything done, and honestly I didn't give two shits what people want to say. This community also lives for drama, anytime a tragic event happens to any MOM, people who aren't even a customer have a lot to say, but that's okay
Freedom of speech. I literally have been working day in day out on our inboxes to get things sorted out and resolved as soon as we can, that way we can relaunch as we've done packaging changing.. and hoping to make sure we have a strong relaunch in a few weeks.
We don't want anyone offended, but having to sell my house to continue to operate the business just shows how sincere we are of wanting to resolve the issue with patience, time and dedication. We work clockwork for you all, and we've proven it time and time again. We've given back to the community in so many ways that nobody has ever done.. and we feel that with one major issue that happens.. everyone tends to forget the good and genuine gestures and deeds + services we've provided to ensure a happy community. We're close to closing the deal, that way we will have some more operating money and hopefully our 25% store credit + discounts afterward to cover the loss is sufficient, as we plan to stick around no matter what.
Being straight up and honest, we will fix everything as fast as we can, regardless of what floats on those social platforms, this is merely only a dent to our business and a rough speed bump. We definitely will show the non-believers we are going to continue to strive and will survive after this.. but also a wake up call for all MOM's and customers involved in this industry to be wary of a few things.
We may get hit by unforeseen circumstances, ie shit like Canada Post stealing all of our shit, and it definitely is a shitty feeling for the customer but you can't leave the MOM out of the picture.. Just because we are the company it doesn't mean we have to be treated like shit because something went wrong. A customer is always right however given the nature of this online business.. it's always good to be aware that things like this MAY happen however not frequently. I would never wish this for any MOM, but if you are ever struck with something this major.. be prepared for two things, being down a lot of money, but also having a wave of pissed off and unhappy customers who will turn their back on you over $200-300 even though they've had great dealings with you for over a year.
It's crazy how things work, but we really do understand that $200 - $300 to an average customer means everything. Money is important, fair business practices are too.
I have been hearing from word of mouth a few other MOMs have either had packages seized, or stolen as well.. perhaps on a smaller scale but this is definitely a wake up call the CANADA POST IN BC know's what's going on, and there are definitely something about to happen.
We got targeted with all honesty because the volume of packages, we've mentioned our avg amount of packages that get shipped out daily.. and as a bulk company majority of our orders are 5oz +.. making it an irresistible heist.
Whether or not anyone chooses to believe we're exit scamming, I will say this is canada post.
I wouldn't spend the time to ship an empty box, pay for it's shipping, and it just blows my mind for anyone to not think " why the F would canada post not notice an empty box when they scan the god damn thing? Especially when a volume amount is being dropped off?
It would have to go to the canada post employee at the clerk.. then to the delivery driver.. unnoticed? No way in hell.
I got called out for my " canada post investigation " and challenged, how it took only 2 days and shit. Half the people that want to continue to assume only think the worse. My definition of investigation simply meant, I needed to pause business and find out WTF was going on.
How did I do this?
1.) Call CP service line like x092104923420 times to read what each representative told me on how CP works, from the post office to the depot to the plane..
2) Speak to a CP regional manager on situations like this, and if theft at the facility is possible or where possible theft could happen
3) Go to the actual post office(S) and speak to the employees, feel them out and see if there was anything was premeditated which was
4) Scope out the delivery driver and see if that was the issue
Ultimately I came conclusive that it would have been the delivery driver from the post office, to Richmond facility. Ask around, any delivery driver doesn't have GPS or an expected time to return to Richmond for packages to be processed.
They simply have ONE DESIGNATED ROUTE, within those routes are post offices they need to go to pick up parcels.
I am 100% confident and positive this was the point of entry where the thefts happened, because it didn't make sense how some still got delivered without any tampering. We don't use clear white tape either. That being said, to avoid this from happening, we have a 3 day rotation of different parcel types , shapes and sizes.. hoping to eliminating this from ever reoccurring again.
We're not going or defend ourselves, I really don't care what people think at this point. I know what I will do as a business owner, and that's to ensure we handle the situation with empty boxes, and packages that haven't been shipped and hope our clients understand truly where we are coming from and can have an understanding from our shoes, rather then to assume, SCAM SCAM SCAM! I have more important things to do then follow a vicious pack of users online, some involved and some who aren't even involved to argue and continue to argue we're a scam.
If I wanted to scam, I wouldn't be here, I wouldn't reply + I would've left my shop open and kept taking payments and orders.
I closed the shop right when I noticed there was a big problem with Canada Post, and for anyone who wants to call me out on that,
Look at the dates of when we stopped taking orders, and run that through your head and tell me if 1+1 adds up to 2.
There's an explanation for everything that's happened, everything aligns as it's nothing but the truth
For people who ask silly questions like why I ignore their questions about why this and why that
The main one I always keep seeing
" hows it possible a HP can come out the box with a half slit "
I don't dodge the question, it's just a stupid question
You're asking me to answer how something is possible when I have zero involvement
It's like asking me, why is the M in McDonalds yellow? -... Ummm not too sure??@?@#Q??@#?$#=0432243 XDDDD
Choose to believe what you wish, I stand firm on this as I was the one who ultimately got affected in all angles, shipping, my company and my business capital. You can believe us, or continue to assume or believe we've scammed you or fucked you over.
As for the people who aren't even a cheapweed customer please continue to spend time following us, and giving your hate and opinions on OUR misfortune of events.. I appreciate the love either way, your attention is on us 24/7 , and that's what really matters
On a side note, the even shittier thing was customers who actually got their package.. but claim they got an empty box because of how large scale this event got.
on all platforms.. people I know who received it.. are taking advantage of the situation
PS: when you package has arrived for 2 days + signed, then I get an email " i got an empty box " lol.. that's the disappointing part.
We get accused of being scammers, but get scammed in the midst of it lol
I've given a large chunk of refunds to those really in need, to be fair with all, I even have proof of e-transfers back .. however still don't see any recognition of it, just still playing with the fire in the threads to gain more out of the situation
I know whose really loyal, and whose honest, I can't wait to filter that part of our business out as well.
Looking forward to getting things done, moving forward,
I will say this
We aren't going to die from this, we know it will take time to fix the issues, however with cooperation of those involved, and respecting our guidelines, we will really be able to achieve things faster..
TL/DR
[email protected] if you got an empty box, (1 email max please)
[email protected] if you paid for you order, and we haven't shipped it. - we have a spreadsheet and will contact you and get this shipped out as we have changed our shipping methods, and do apologize for the delay
We just hope those affected under the [email protected] category understand.. we got bombarded with so many emails that got mixed in.. we weren't able to find out.. simply took a list of who didn't ship via date, and we have everything noted and hoping to get you all taken care of =)
im not as crazy as some of these people threatening him and doing crazy stuff guess im more upset how the communication has been... not even a response 
but ya hes probably going through hell as well......
