Anyone else having e-transfer problems this weekend? I have used two different banks, resent the e-transfers and have tried everything i can think of but herb approach isn't recieving them. Ive never experienced this problem before. I suspect their email address has been flagged or something because i can send an e-transfer to other people without a problem and even to myself between banks works just fine. If their email address has been flagged how would i know? Thanks

sometimes you gotta call the bank and ask them to remove a security hold, this happened to me the very first time i ordered from this same MoM. they blocked the transfer so even tho HA accepted the transfer, it wouldn't deposit. I had to call my bank, cancel it and resend.

Thanks for the response. I will do that on tuesday as they are apperently closed for the long weekend.
Was there any indication that they may have been flagged when you were having issues? I can see the pending e-transfer in my banking app and it looks normal. It doesn't say "flagged" or "problem: please call to resolve".

Kanadiankyle wrote: Sun May 20, 2018 6:56 pm Thanks for the response. I will do that on tuesday as they are apperently closed for the long weekend.
Was there any indication that they may have been flagged when you were having issues? I can see the pending e-transfer in my banking app and it looks normal. It doesn't say "flagged" or "problem: please call to resolve".

Go to your transaction history. On mine, I got a status code that told me they answered the security question correctly, however never received a notification via email that they deposited the money and confirmed the order. I assume it was because I was sending a large transfer cross country to some email that was new to my etransfers. IIRC they have a nonstandard (non-personal) email domain too which may tip off the bank hold. I just called my bank and resent it after the call and alerted the MoM to retry the payment accept process and got it sorted.

I just made an order with HA and noticed that their email to send payment has changed. If you've sent an etransfer to them previously you'll need to update their email in your bank account etransfer contact list and resend payment.

I noticed that too. They change it frequently so i made sure to send it to their new email. I double checked. Could you let me know if your e-transfer gets accepted? Thanks

Kanadiankyle wrote: Mon May 21, 2018 6:38 am I noticed that too. They change it frequently so i made sure to send it to their new email. I double checked. Could you let me know if your e-transfer gets accepted? Thanks

Will do!

Chopper wrote: Mon May 21, 2018 9:25 am

Kanadiankyle wrote: Mon May 21, 2018 6:38 am I noticed that too. They change it frequently so i made sure to send it to their new email. I double checked. Could you let me know if your e-transfer gets accepted? Thanks

Will do!

My etransfer was just accepted. Hope yours was too.