Henderjo wrote: Mon Dec 31, 2018 7:25 am
Best bet with cheapweedis talk to Tony and get your order in otherwise stuffflies off shelves to quickly and reviews might be from previous batches etc hard to go off , talk to Tony hell fix ya up nothing but good experience with Tony and cheap weed
To be real, my customer service experiences with Tony have never been to the level that I hear people say it is. He's got decent response times, and is usually at least cordial and professional. There's nothing BAD about CW's customer service, I just don't see it being as top notch as some people seem to say it is. Maybe it's because of how many times I've contacted Tony (possible that I annoyed him), or maybe it's that I'm not spending $5000 at a time, or buying weekly, so I'm not a "valued customer" or maybe my experience is similar to what others receive. I have no idea.
I've asked for an order of a HP to be split into two different QPs (marked on the site at the same price) and that wasn't possible.
I've asked for a sample of shatter in the past, (that I was willing to pay gram price for) because I don't want to spend $300 on shatter and throw most of it out if it's bad, that wasn't possible.
I've asked about strains in the "700-750 a HP" range and the price point was completely ignored. I was recommended strains that weren't even close to those prices. (Including the most expensive strain available on the site)
Many of my e-mails have been responded to days after the fact, as Tony was "out of the office" due to one of many reasons. (Not a big deal, as people get busy. But I've been responded to by Tony's "assistant" in the past, not sure why they don't take over every time he's out)
While none of these things would sway me away from purchasing from a MOM, it definitely makes me wonder how different my customer service experience must be to some of yours.
My answer to "Is CW still a good go" is absolutely. I love CWs quality, especially compared to price a lot of the time. (There's some real gems coming from CW) and as I said, there's nothing bad about their customer service. I still think Tony's response times, and professionalism are impeccable. But compared to some of the other MOMs I've communicated with recently, the customer service is definitely not something I would be raving about like some of the other people here.
I hope this doesn't come off as hating, because I really do like Tony and CW.